Frequently Asked Questions
We aim to ship all orders within 5 working days of confirmation of your order. We use the Royal Mail so when tracking your order please check the Royal Mail website.
Once the order has been placed, it cannot be changed online. Please contact firstname.lastname@example.org and we will be able to assist you.
Unfortunately, you cannot return the product to a store please see our returns policy for further information regarding this.
Once we receive the item back to our warehouse, we aim to refund you within two weeks.
If any item sent by us is faulty or damaged, we will pay for the return postage. Please see our returns policy under Returns.
Check that all the details you have entered at checkout, including your billing address, are correct. If it is still refused please contact your card issuer to check there is no issue with the card.
We take online safety seriously and can assure you that every measure is taken to ensure your details are safe at all times while shopping with us. Our site is fully encrypted, plus we offer Paypal as an option at checkout. We use stripes payment for our card transactions, who offer industry leading platform reliability and fraud prevention tools.
Please contact our customer service team via email address at email@example.com
For any further information please contact us at firstname.lastname@example.org